The promise

Bought once. Backed for good.

replacement Guarantee

Stitching and edge paint defects are covered by our 24-month replacement guarantee.

30-day returns

Unused and in its original condition? Send it back within 30 days of delivery for a full refund.

Free replacement shipping

Approved replacements are shipped at no additional shipping cost.

No receipt needed

We look up your purchase from the email or order number used at checkout.

Guarantee Coverage

Our guarantee protects the craftsmanship behind your wallet. The patina it develops over time is part of its unique character.

Covered for life

  • Stitching that unravels or comes loose
  • Snaps, zips or hardware that fail
  • Edge paint that peels or splits
  • Leather that cracks or tears under normal use

Not covered

  • Normal wear: patina, softening and surface scratches
  • Loss or theft
  • Water, heat or pet damage, and denim colour transfer
  • Misuse or third-party alterations

Four simple steps

Replacement Guide

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Open the returns portal

Enter Your Order Number & Email

Show us the issue

Request Replacement with 2–3 Photos

We review it

Usually within 2 business days

Get your wallet

Style Replacement • Shipped Free

returns & replacements

30-Day Returns — Return unused items in their original condition within 30 days through a simple process and receive a full refund.

Easy Replacements — Your wallet is backed by 24 months of replacement coverage, making each replacement simple and hassle-free.

Hassle-Free Refunds — Receive your refund within 2–4 business days, quickly and hassle-free.

Replacement Guarantee — Backed by 24 months of assurance, with complimentary replacement for stitching or edge paint defects.

International Returns — Easy global returns with free return shipping for defective items.

Start a return
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