Once your order is placed, you have a very small window of 60 minutes to cancel it. The "cancel order" button is shown on our order confirmation page if the order is not too far along in the fulfillment process and you are within the cancellation window.

Our team works incredibly fast to fulfill orders as quickly as possible. That said, should you not be able to cancel your order in time, we proudly offer free returns and exchanges*, so you always have the option to return your order once you receive it

Most orders will ship out 3-4 business days after the order has been placed, and our free shipping* (FedEx ground or USPS first class) reaches most of the country within 2-6 business days from the time shipped. If you need the item(s) sooner, you can upgrade to Next Business Day or 2nd Business Day at checkout!

Expedited shipping may not be available in all areas, and orders shipped via USPS (for P.O box deliveries) are unable to be expedited.

While we do our best to process expedited orders as quickly as possible, processing and shipping timelines can vary due to factors such as order volume, holidays, etc. Please note that the estimated time of delivery at checkout is just an estimate and not a guaranteed delivery date.

We currently ship to all 50 U.S. states and the District of Columbia, including Alaska and Hawaii. That said, Join our email and text list to stay updated on our shipping policies!

Returns and exchanges are free* for items in unworn, unwashed and unused condition (i.e., original tags, unworn, unwashed, no scuffs on the soles of boots) within 30 days of receipt. If you are buying boots, we strongly encourage you to try them on carpet to avoid scratching the outsoles!

Our Return Policy applies exclusively to products purchased directly through care@bulltailor.com. Please see the full return policy here.