Normal wear such as patina, softening, and surface scratches, plus loss or theft, water and heat damage, denim colour transfer, pet damage, and misuse.

Open the returns portal, enter your order number and email, select “Lifetime Replacement,” and add 2–3 photos. We review claims within 2 business days and ship a replacement in the same or closest current style.

No. We look up your purchase from the email or order number used at checkout.

Unused items in original condition can be returned within 30 days of delivery for a full refund. Carried, monogrammed, or engraved wallets can't be returned but stay covered for life.

In the returns portal, enter your order number and email and choose “Return” or “Exchange.” You'll get a prepaid label by email.

After your return arrives and passes inspection, we refund your original payment method within 3–5 business days. Your bank may take a little longer to post it.

Yes. Approved lifetime replacements ship worldwide free. For international returns you cover return shipping unless the item is defective.